Frequently Asked Questions

Everything you need to know about our organic Açaí and your orders.

How do you ship frozen Açaí products?

All frozen items are packed in insulated liners with dry ice to ensure they remain frozen during transit. We recommend unpacking and placing them in your freezer immediately upon delivery.

Are SAMBAZON products organic and non-GMO?

Yes, all SAMBAZON Açaí products are USDA Organic and Non-GMO Project Verified. We are committed to providing the highest quality, sustainably sourced superfoods.

What is your return policy for perishable items?

Due to the perishable nature of our frozen products, we cannot accept returns. However, if your order arrives damaged or melted, please contact our customer service team within 24 hours for a replacement or refund.

Where can I find the nutritional information for your products?

Detailed nutritional facts, including ingredients and allergen information, are available on each individual product page under the 'Nutrition' tab.

Do you offer international shipping?

Currently, we only ship orders placed through our online store to addresses within the contiguous United States to ensure product freshness during delivery.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.